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Horsforth Call: 0113 258 0266
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FAQ's

When will my item be dispatched?

Your item will be dispatched within 24 hours of cleared payment.

How long does delivery take?

We offer both economy delivery (5-7 days) or express delivery (24-48 hours). This can be chosen when selecting the products 'Delivery' variation.

What courier companies do you use?

We use a wide range of couriers who are all professional, well known courier companies and ones that we have been using for many years. We highly recommend these companies and have 100% trust within them. They offer the safest way to get the product from us to you.

Can I collect my item from your store?

Yes, you can collect from our most convenient showroom.

If refunded for an order, do I still have to pay the return postage?

Unfortunately, yes. You will still have to pay postage and we are well within our trading rights to not refund the postage charged.

I've changed my mind about the order I have paid for and the order has been shipped. What do I do?

Please inform us about the problem straight away so we can get in touch with the courier. Once the item is received back to ourself, a full refund can be repaid (minus postage). The buyer is liable for any returns and returns charges.

Would it be possible to send me a small sample?

We do offer samples but only on certain products. Please select the drop down box and select sample if available. Each sample will cost £2.49.

How can I contact you if I have a query about the product I am ordering?

The easiest way to contact us is through email, we will aim to get back in touch within 12 hours. Feel free to call us on 0113 2361455 and one of our staff can answer your questions.

What is the best payment method?

The fastest payment method is using PayPal. Also feel free to call us on 0113 2361455 to pay over the telephone with your card but this may slow down the dispatch of your items as all card payments have to be processed.

Are my credit card details safe?

Everything goes through PayPal or SagePay giving you maximum security.

Do you ever offer any special discounts?

We are always offering special prices on all of our products, some are less than half the RRP. We check and compare our prices with our competitors daily, if you find a product cheaper elsewhere, please inform us to see if we can price match.

What is Flooring4UK's goal?

Flooring4UK's goal is to be a well known brand name to all consumers who offers the widest range of flooring products with incomparable prices and unsurpassable customer service.