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Terms Conditions

1. If you access this site, you are deemed to have read and accepted the following conditions of use. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it. We have made every effort to ensure that the information and content of this website is accurate and up to date.

2. All prices are inclusive of VAT unless otherwise stated. While reasonable care has been taken to provide information which is accurate when posted and regularly updated Flooring4UK does not guarantee its accuracy nor does it undertake to update or correct such information and it reserves the right to change, delete or move any of the material on this website at any time without notice.

3. All images on the website are for illustration purposes only and are intended to give a general guide of how the product may look. We cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. The Products you receive may vary slightly from those images.

4. We cannot guarantee the colour or pattern matching from sample to sample. It is possible that there may be minor differences due to the natural production of the Products. These differences are not manufacturing faults.

5. All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

6. The majority of our Products are made to specific measurements provided by you. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.The width of your flooring will always be specified during the selection process, however on rare occasions the manufacturer's size may vary by a margin of up to approximately +/- 1%. We would always advise customers to take this into account when deciding on the measurements to purchase. We would always advise that if in doubt, buy slightly more than required rather than being disappointed if your order is slightly shorter than required. We cannot be held responsible for orders which are too short or too long within these standard manufacturing tolerances.

7. Please note that we cannot accept an order until payment has been made in full for the Products

8. We may revise these Terms from time to time.

9. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

10. The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

11. The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time.

Delivery:

12. Flooring4uk offer a local delivery service, this will be charged at £15.00 made payable to the driver.

13. All deliveries including Flooring4uk's local delivery is kerbside delivery, therefore the customer has to be able to help the driver of load the goods.

14. Delivery times are only estimated and are therefore not guaranteed and therefore should not be relied upon. Flooring4uk cannot be liable for any inconveniences delayed deliveries may cause.

15. Any damages noticed when receiving delivery of goods should be reported and rejected by the customer.

Fitting:

17. Payments must be paid in full before Flooring4uk release products for fitting.

18. Fitting times are only estimated times due to the unpredictability of the nature of the work. Flooring4uk cannot be liable for any inconveniences that delays may cause. The work will always be completed the day of fitting whether this be at a later time.

19. In some occasions the shortening of doors may be needed due to the thickness of new floor coverings. This may be an extra charged and is between the customer and fitter and not to do with Flooring4uk.

20. All rooms need to be empty and furniture free before the fitter arrives at the property. Sweeping and cleaning of the sub floor is also a must. Failing to do this my result in an additional charge made payable to the fitter.

21. All existing floor coverings must be uplifted and disposed of. Flooring4uk do offer this service and is charged £20 per room.

22. If floor coverings are to be fitted under appliances, these all need to be disconnected and moved before the fitters arrival. Failure to do so can result in an additional charge made payable to the fitter.

23. Flooring4uk cannot be liable for any pipes or wires that are damaged when fitting.

24. Due to legislation, all pipework and wiring should be installed underneath the sub floor rather than the new floor covering. This is not just due to reducing the risk of damage, but this is a health and safety hazard and does not meet with fire regulations.

25. Flooring4uk cannot be liable for damage caused to a carpet such as fraying were a doorplate should be correctly installed. Flooring4uk always recommend finishing the carpet fitting of with a doorplate. These can be purchased at point of sale or for an additional charge of £5 on the day of fitting.

26. All fitting from Flooring4uk is guaranteed for 12 weeks after the fitting date. Any problems are between the fitter and customer and not Flooring4uk.

27. All Warranty's and guarantee's are with the manufacturers and not with Flooring4uk.

28. Flooring4uk use sub contractors for all fitting work. Therefore Flooring4uk's contract with the customer is for goods only. The fitting contract is between the customer and the sub contractor.

29. All areas must be tested for damp before Flooring4uk fit any product. Flooring4uk are not liable for any damages caused by damp within a property.

30. Due to the nature of the work completed by the fitter, hammers and chisels and such equipment is often used. Sometimes due to usage (Banging Etc...) these can cause small cracks, Screws to be loosened and damage to plaster work. We do everything in our power to prevent this from happening but unfortunately sometimes this is unavoidable. Flooring4uk cannot be liable for any damage caused.

31. If Flooring4uk are fitting in a room situated upstairs, due to the length and weight of the carpet this is sometimes hard to manoeuvre. Therefore Flooring4uk cannot be liable for any damage caused to paintwork or wallpaper when carrying the carpet upstairs.

32. All cases of force major such as wars, riots, strikes, lockouts, bankruptcy, fire, water damage, delay in transport, lack of means of transport, breakdown in factories or those of our suppliers or any other unforeseeable events give us the right to postpone the fulfilment of the contract, as well as to cancel it partially or wholly without thereby conferring on the Buyer the right to claim damages against FLOORING4UK or the manufacturers.

General:

33. Any floor covering that has been cut to a specific size or is a wood/laminate is not refundable, but in some cases if the order has not been already processed you may be able to amend your order.

34. When receiving the order confirmation email from Flooring4uk. If any of the details are incorrect the customer needs to inform Flooring4uk as soon as possible.

35. Please note that on our carpet and vinyl remnants, the edges may be slightly creased due to the way that the items are stored (Stood).

36. Due to different batches, any excess packs of wood or laminate you have remaining after fitting are not refundable.

37. Please note that all accessories such as grippers and doorplates are at an additional cost and are available at the point of sale.

38. Flooring4uk no longer accept cheques as a paying method.

39. All payments made in store by credit card will incur a 2.5% additional charge.